Privacy Policy

1. Introduction

HerRelief ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. By using our site, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information You Provide Directly

• Name, email address, and phone number when you create an account or place an order
• Billing and shipping address
• Payment information (processed securely by our payment processor — we do not store full card numbers)
• Messages you send us via email or contact forms

Information Collected Automatically

• IP address and device identifiers
• Browser type, operating system, and referring URLs
• Pages visited, time spent on pages, and clicks
• Cookie and tracking pixel data (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to customer service inquiries
• Send promotional emails and special offers (you may opt out at any time)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as needed to run our business:

• Payment Processors: Stripe, PayPal, or similar services to securely process payments
• Shipping Partners: USPS, UPS, FedEx, or similar carriers to fulfill and deliver orders
• Email Service Providers: To send transactional and marketing emails
• Analytics Providers: Google Analytics and similar tools to understand website usage
• Advertising Platforms: Meta (Facebook/Instagram), Google, and TikTok for targeted advertising
• Legal Requirements: When required by law, court order, or governmental authority

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the website and shopping cart to function
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Pixels: Meta Pixel, TikTok Pixel, and Google Ads tags to measure advertising effectiveness and show relevant ads
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality. To opt out of interest-based advertising, visit optout.aboutads.info or optout.networkadvertising.org.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time (see Section 8).

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, and access controls to protect your information. However, no method of internet transmission is 100% secure. We cannot guarantee absolute security, but we take all reasonable measures to protect your data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your personal data
• Opt-Out: Unsubscribe from marketing emails at any time using the link in any email
• Portability: Request a machine-readable copy of your data

To exercise any of these rights, email us at support@herrelief.com.

9. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@herrelief.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: